Delivery and Shipping
Shipping & Delivery
We fulfill orders daily from our warehouse in Gardena, CA; but please allow up to 5 business days from the date the order was placed to be shipped, in case an order has a product that needs to be printed on demand at our warehouse. Please allow extra time during the winter holidays. Once your order ships via the method of shipping you pay for at the time of placing your order, please allow for that delivery time. If your order will take longer to process and fulfill, please contact us via e-mail with your order #. We do not ship on weekends or holidays, and those days do not count against the 5 business day time frame. If your billing and shipping address do not match, your order may be declined. Please include in the comments area a detailed reason as to why your billing and shipping addresses do not match, and we may then process your order if the explanation is reasonable. We base our shipping charges on the weight of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. For all methods of delivery, we recommend that someone be available to accept the package. We apologize if your order takes longer than expected.
Orders placed after 11:00 a.m. PST (Monday-Friday, excluding federal holidays and holidays within the United States) will not be processed until the following business day.
Deliveries to PO boxes will be shipped via US Postal Service, regardless of the method you pay for.
US Territories - Most items may be shipped to American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands via USPS Priority Mail.
International - Other than the U.S. Territories, we do ship to all countries outside the U.S, except Russia and Cuba.
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
How long will it take to process my order?
The standard time is 5 business, however we do try to send your order as soon as possible. We apologize if your order takes longer than expected; especially during the winter Holidays. In addition, for any all over print / premium items please allow up to 2 weeks for delivery; as these are made cut and sew on demand; during the month of December these orders can take up to weeks to be delivered; please plan accordingly.
Update or Change Pending Orders
If you would like to review or change something about the order you placed before it enters the shipping process, please send an email to firstname.lastname@example.org with the ORDER NUMBER in the subject, and a message with your request..
Adding Items to Your Shopping Cart
If you want to order an item, click the "Add to Cart" button on the item's product below the product description. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access your shopping cart by clicking on "Shopping Cart" in the upper right header.
Proceed to Checkout
Take a moment to review all of the items you've placed in My Cart. If you decide that you don't want to purchase a particular item right away, click the "delete" button to remove an item. When you're ready to place an order for everything in "My Cart Items" click the "Proceed to checkout" button. You will be taken to the first page of the order form. The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact customer service at email@example.com.
Enter a Shipping Address
Tell us where you would like to ship your order. It is recommended that the billing and shipping address match. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Choose a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Provide Payment Information
Let us know how you would like to pay for your order. We accept American Express, MasterCard, Visa or payment through PayPal. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button only once to submit your order. Once you place your order, we will send you a confirmation e-mail message (check your spam).
Check Your Order Status
We automatically send you a confirmation and email and tracking email; if you do not see these emails please check your spam folders for emails from firstname.lastname@example.org. If you would like to review or change something about the order you placed before it enters the shipping process please call us at 310-436-1333 or email email@example.com with your ORDER NUMBER.